KV Island Rentals - Online Booking Terms and Conditions

Contact Information

• Email: rentals@kvisland.com
• Phone: +685 7606060
• Office Location: Lelata, Apia, Samoa

1. Payment and Rates

• Payment Mode: KV Island Rentals operates on a cashless basis. Payments are accepted only via Credit Card and Paypal through our online booking platform.
• Currency and Pricing: All rates are listed in Samoan Tala (WST) and include unlimited mileage.
• Rental Period: Rentals operate on a 24-hour cycle. Late returns may incur additional charges.
• Booking Confirmation: Full payment is required to confirm the booking, along with a security deposit due on the day of vehicle pickup.
• Cancellation Policy:
  • Cancellations made more than 7 days before the rental start date incur a 25% fee.
  • Cancellations within 7 days of the rental start date are non-refundable.

2. Security Deposit

• A refundable deposit of WST $200–500 (depending on vehicle type) is required and will be refunded to the original payment method within 5–10 business days if the vehicle is returned in its original condition.
• The deposit is used to cover costs associated with refueling, cleaning, repairing damages, fixing scratches, removing stains, and replacing any missing accessories.

3. Insurance and Liability

• All rental cars are fully insured, but the renter is liable to pay the first SAT $3,000 for damages if the vehicle is involved in an accident.
• Premium Insurance: Zero Excess (per day) is available to reduce the excess to $0.
• Note: Daily discounts do not apply to the insurance option.

4. Fuel Policy

• Vehicles are provided with a full tank of fuel and must be returned with a full tank.
• Refueling costs will be deducted from the security deposit if the vehicle is not returned with a full tank.

5. Driver Requirements

• Drivers must be at least 21 years old and possess a valid driver’s license from their home country.
• A Samoan Temporary License (WST $30, valid for one month) is required and can be arranged through KV Island Rentals.
• Smoking in vehicles is strictly prohibited.

6. Operating Hours and Vehicle Delivery

• Office Hours: Monday to Saturday, 8:00 AM to 4:30 PM. Sundays and holidays are by appointment only.
• Delivery & Pickup: Available anywhere in Upolu for an additional charge. Airport transfers are also available—refer to the Transfer Services page for more details.

7. Booking Adjustments and Changes

• Bookings can be rescheduled to a later date within 7 days of the pickup date for the same or a longer duration.
• Once rescheduled, bookings are non-refundable.

8. No-Show Policy

• Failure to show for pickup or drop-off within one hour of the scheduled time will result in forfeiture of the initial payment.
• Exceptions may apply if changes are communicated at least 6 hours in advance or arranged during business hours.

9. Seasonal Pricing

• Rates are subject to increase during peak seasons (June–September and November–January).

10. Lost Keys

• Lost keys will incur a replacement fee of WST $500.

11. Rental Restrictions

• Vehicles must only be driven on sealed roads.
• Renters are responsible for all tolls, parking fees, and traffic violations incurred during the rental period.

12. Vehicle Condition

• Vehicles must be returned in the same condition as provided, excluding normal wear and tear.
• Smoking in vehicles is prohibited and will result in a WST $500 cleaning fee.

13. Last-Minute Bookings

• Bookings made less than 10 hours before the desired pickup time may not be accommodated.

Agreement

By proceeding with a booking, you agree to these terms and conditions and accept responsibility for the rental vehicle and any applicable charges.

For inquiries or assistance, fill out the contact form below, email us at rentals@kvisland.com, or call us directly at +685 7606060.